Shipping and returns
At BRN Football, every shirt is checked, carefully packed and shipped from Auvergne, France. Here is everything you need to know about shipping and returns.
Processing time
Orders are prepared and dispatched within 24 to 72 working hours after payment is confirmed, excluding weekends and public holidays.
Delivery methods and times
We deliver to mainland France and to European Union countries.
| Method | France | Europe |
|---|---|---|
| Colissimo, home delivery | 2 to 4 working days | 3 to 7 working days |
| Mondial Relay, pick-up point | 3 to 5 working days | 5 to 10 working days |
These times are given as a guide and are added to the processing time.
Shipping costs
- Free delivery on orders of €100 or more, in France and the European Union.
- Below €100, costs start at €5.49 in France and €14.99 in the European Union for one shirt.
- The exact amount is calculated automatically and shown before you confirm your order, depending on the country, the delivery method and the parcel weight.
Order tracking
As soon as your order ships, you receive an email with your tracking number so you can follow your parcel until delivery.
Returns within 14 days
You have 14 days after receipt of your order to request a return.
- Contact us first at brnfootball63@gmail.com: returns sent without prior request cannot be accepted.
- The shirt must be sent back in the condition you received it, unworn, with proof of purchase.
- Return shipping costs are paid by the customer.
- Once the return has been received and checked, the refund is made to the original payment method within 10 working days at most.
All conditions are set out in our returns and refund policy and our shipping policy.
Damaged parcel or wrong order
Check your parcel as soon as it arrives. If an item is damaged or doesn't match your order, contact us immediately: we'll find a suitable solution.
Frequently asked questions
Is delivery free?
Yes, on orders of €100 or more, in France and the European Union.
How long will it take to receive my shirt?
Allow 24 to 72 working hours for processing, then 2 to 4 working days by Colissimo or 3 to 5 working days by Mondial Relay for France.
Can I return a shirt?
Yes, within 14 days of receipt, by contacting us by email first. The shirt must be sent back in the condition you received it, and return costs are paid by you.
Do you deliver outside the European Union?
Available countries are shown at checkout. For another destination, contact us.
Any questions? Contact us, we reply quickly.